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Home Services Customer Service

ACT to lessen Iowa City workforce via 155 via outsourcing customer service

Jana Simmons by Jana Simmons
March 12, 2023
in Customer Service
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ACT to lessen Iowa City workforce via 155 via outsourcing customer service

– The agency high-quality recognized for its ACT test college entrance tests could be lowering its worker base by means of transitioning its customer service work to an outside employer, the company introduced on Tuesday.
ACT, Inc., a non-earnings enterprise established in Iowa City, will dispose of 115 complete-time and forty brief positions from its Customer Care department in Iowa City. The paintings currently done by the one’s personnel will be taken over by means of STARTEK, an employer that handles call center-primarily based services for agencies and companies. It has numerous U.S.-based totally places of work as well as places overseas.

ACT to lessen Iowa City workforce via 155 via outsourcing customer service 1

The preliminary transition from ACT to STARTEK will start on August 1, with services completely transferred via November 2019. ACT stated they may offer job-in search of a guide to those whose positions are affected, and that people who do now not get positioned in different jobs inside the organization will acquire unspecified severance packages. With STARTEK’s satisfactory-in-elegance generation, its large pool of sellers who can offer 24-hour service and respond to height needs, and its potential to fulfill the numerous language needs of ACT’s clients domestically and abroad, it will likely be capable of offer a level of provider that is now not feasible for a non-specialised enterprise,” Ed Colby, ACT public members of the family, said, in a statement.

Jana Simmons

Jana Simmons

Web expert. Reader. Travel advocate. Total problem solver. Bacon scholar. Introvert. Food ninja. Writer. Internet trailblazer. Spent 2001-2007 consulting about action figures for fun and profit. Earned praised for my work training karma in Naples, FL. A real dynamo when it comes to managing carp in Fort Lauderdale, FL. Set new standards for supervising the production of basketballs in Miami, FL. Spent the 80's working with human hair in Deltona, FL. Earned praise for importing cabbage with no outside help.

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