– The agency high-quality recognized for its ACT test college entrance tests could be lowering its worker base by means of transitioning its customer service work to an outside employer, the company introduced on Tuesday.
ACT, Inc., a non-earnings enterprise established in Iowa City, will dispose of 115 complete-time and forty brief positions from its Customer Care department in Iowa City. The paintings currently done by the one’s personnel will be taken over by means of STARTEK, an employer that handles call center-primarily based services for agencies and companies. It has numerous U.S.-based totally places of work as well as places overseas.
The preliminary transition from ACT to STARTEK will start on August 1, with services completely transferred via November 2019. ACT stated they may offer job-in search of a guide to those whose positions are affected, and that people who do now not get positioned in different jobs inside the organization will acquire unspecified severance packages. With STARTEK’s satisfactory-in-elegance generation, its large pool of sellers who can offer 24-hour service and respond to height needs, and its potential to fulfill the numerous language needs of ACT’s clients domestically and abroad, it will likely be capable of offer a level of provider that is now not feasible for a non-specialised enterprise,” Ed Colby, ACT public members of the family, said, in a statement.
