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Home Services Customer Service

Audible now gives stay customer service thru Alexa devices

Jana Simmons by Jana Simmons
February 26, 2023
in Customer Service
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Audible now gives stay customer service thru Alexa devices

Alexa gadgets got a new use case: stay customer service help. This morning, Amazon’s e-book employer Audible announced the prior stay customer service experience on Alexa gadgets, activated through voice commands. Instead of dialing a cellphone variety or writing an email, Audible customers can ask Alexa to attain Audible on their behalf. They’re then connected to a customer service expert who can help them with their account, solve technical issues, solution questions, and even make e-book recommendations.

Audible now gives stay customer service thru Alexa devices 1

Alexa tool owners have to say “Alexa, name Audible” to get started to use the choice.

This isn’t always the first time Amazon (or, in this example, a subsidiary) has attempted to connect users to stay help thru a hardware device. In preceding years, Amazon provided a service called Mayday on its Fire pills that would place human beings without delay in contacting Amazon’s customer service agents. However, that provider closes down the remaining June.

With Alexa gadgets, however, the method of attaining out to customer support may additionally feel more herbal than on tablets, due to the fact Echo owners already recognize a way to use their devices to name friends, drop in on family individuals, and otherwise get related the usage of the calling features. Echo devices have supported Alexa calling due to 2017, for instance, and the capability to contact organizations following pick voice commands considering that December.

Jana Simmons

Jana Simmons

Web expert. Reader. Travel advocate. Total problem solver. Bacon scholar. Introvert. Food ninja. Writer. Internet trailblazer. Spent 2001-2007 consulting about action figures for fun and profit. Earned praised for my work training karma in Naples, FL. A real dynamo when it comes to managing carp in Fort Lauderdale, FL. Set new standards for supervising the production of basketballs in Miami, FL. Spent the 80's working with human hair in Deltona, FL. Earned praise for importing cabbage with no outside help.

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