Alexa gadgets got a new use case: stay customer service help. This morning, Amazon’s e-book employer Audible announced the prior stay customer service experience on Alexa gadgets, activated through voice commands. Instead of dialing a cellphone variety or writing an email, Audible customers can ask Alexa to attain Audible on their behalf. They’re then connected to a customer service expert who can help them with their account, solve technical issues, solution questions, and even make e-book recommendations.
Alexa tool owners have to say “Alexa, name Audible” to get started to use the choice.
This isn’t always the first time Amazon (or, in this example, a subsidiary) has attempted to connect users to stay help thru a hardware device. In preceding years, Amazon provided a service called Mayday on its Fire pills that would place human beings without delay in contacting Amazon’s customer service agents. However, that provider closes down the remaining June.
With Alexa gadgets, however, the method of attaining out to customer support may additionally feel more herbal than on tablets, due to the fact Echo owners already recognize a way to use their devices to name friends, drop in on family individuals, and otherwise get related the usage of the calling features. Echo devices have supported Alexa calling due to 2017, for instance, and the capability to contact organizations following pick voice commands considering that December.
