Customer Service

Alexa gadgets got a new use case: stay customer service help. This morning, Amazon’s e-book employer Audible announced the prior...

Staying competitive within digitalization technology isn't always just about adopting state-of-the-art technology but involves harmonizing the severa virtual operations throughout...

If you lead a customer success team, you probably discover yourself frequently wondering how to enhance customer support. It's the...

Lenovo is popping into its longstanding partnership with IBM to improve its customer service with blockchain and AI-powered equipment. Under...

BPO stands for "enterprise system outsourcing." In brief, it is an enterprise practice we see applied when an organization decides...

A new NJ TRANSIT czar has been appointed to improve the rider experience. CBS2’s Meg Baker met with the new...

I've by no means heard a person say, "I'm hoping for a bad customer support experience." On the opposite, humans...

IBM announced that Regions Bank has decided on the business enterprise’s artificial intelligence (AI) technology to help enhance customer service...

I noticed simple styles in my almost four decades of work with iconic manufacturers like The Walt Disney World Dolphin...