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Home Services Customer Service

How AI Can Power Internal Customer Service And The Overall Customer Service Experience

Jana Simmons by Jana Simmons
September 13, 2022
in Customer Service
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How AI Can Power Internal Customer Service And The Overall Customer Service Experience

If your employees intend to offer superior outside customer support enjoy, you will do it properly to make sure that personnel’s very own inner customer service troubles are handled correctly and efficaciously as correctly. To this stop, allow’s take a look at a new AI-powered answer known as Spoke that is designed to assist employees on questions associated with payroll, advantages, corporation policies, and IT issues.

How AI Can Power Internal Customer Service And The Overall Customer Service Experience 1

Spoke is internal ticketing designed to answer predictable employee questions without–or with minimal–human intervention. Employees using Spoke could make their requests thru their channel of preference, whether or not that’s electronic mail, messaging, or Slack, the latter being the maximum popular of those options at organizations where it’s far deployed. Spoke is the brainchild of Jay Srinivasan (CEO), Pratyus Patnaik (CTO)

David Kaneda (CCO). The three previously co-founded Appurify (now known as Firebase Cloud Test Lab); it’s far the generation scans each app entered into the Android Play Store. After promoting Appurify to Google for an undisclosed but “very wholesome” quantity and working for Google for the requisite months submit-sale, the three resurfaced within the startup international to found Spoke, with the purpose of “streamlining the worker revel in, which in flip, of the route, powers the purchaser enjoy. CEO Srinivasan puts it, Spoke has raised a total of

$28 million from Greylock Partners, Accel, and other well-known buyers, in line with Srinivasan, and is currently running with loads of corporate clients inclusive of DoorDash, Glossier, AllBirds, and others as well as experiencing “double-digit month-to-month boom” ever in view that launch. Micah Solomon: Within my customer support consulting wheelhouse, I now and again paint on enhancing the inner customer service experience–generally to improve the external customer service enjoy. Is Spoke built with this in mind?

Jana Simmons

Jana Simmons

Web expert. Reader. Travel advocate. Total problem solver. Bacon scholar. Introvert. Food ninja. Writer. Internet trailblazer. Spent 2001-2007 consulting about action figures for fun and profit. Earned praised for my work training karma in Naples, FL. A real dynamo when it comes to managing carp in Fort Lauderdale, FL. Set new standards for supervising the production of basketballs in Miami, FL. Spent the 80's working with human hair in Deltona, FL. Earned praise for importing cabbage with no outside help.

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