Security, cash logistics and facility control employer SIS today employs more than 1,90,000 people and had sales of almost Rs 6,000 crore in 2017/18. But, will this enterprise be as human beings extensive even in the future? The business of chowkidars is changing. Exponential technology such as drones and Internet of Things (IoT) are expected to change how corporates shield their property and those. Nevertheless, Rituraj Sinha, Group Managing Director of SIS sees a possibility in a generation. Companies which include his now promote ‘answers’, now not simply chowkidars. He these days spoke to Business Today, underlining how the business is transforming.
A security answers technique: The region is developing at 18-20 percent yr-on-yr in revenue phrases; at 10 in line with cent in jobs phrases. Five-six years ago, the sector might have grown at 20 consistent with cent and manpower at 20 in step with cent. “People like us are pushing for productivity. We do not want customers to just buy guards; we want them to buy solutions,” Sinha says. There is a distinction between being in the guard’s commercial enterprise and the safety answers business. “Technology is a huge enabler and a productivity motive force. It is a differentiator,” Sinha says. “An oil and gasoline business enterprise used to do city gas pipeline safety and gasoline station safety through greater than one thousand human beings. They are now doing the identical with 30 according to cent lesser manpower. We have deployed mobile applications. We have set up guards on bikes and feature mapped out the complete underground pipeline. Today, all the reports of digging and so on are completed through cell packages. We have interconnected CCTV cameras that are remotely managed and monitored. There are emergency response cars that go across the town,” he adds.
A facilitation function: Where is the demand for solutions stemming from? The regulation enforcement machinery of the authorities for India’s populace size is insufficient. The police and the law enforcement machinery is more dedicated closer to severe crime prevention, investigations and anti-terror and anti-sabotage functions- critical policing duties. “The erstwhile watch function, the beat constable, who used to do the night patrol, has migrated to the personal zone. Not just in India, it has migrated everywhere inside the global. Security has ended up a facilitator. You go to a mall, protection is facilitating and enabling your buying experience at the access point. Apart from doing the basic security characteristic, they help customers. If you need to go away your bag earlier than you get into a store, they may keep it for you. So, security has moved to a facilitation role. We are the primary factor of contact,” he adds.
New ways to train: Since the commercial enterprise is converting, guards often require up-skilling. SIS says it runs 19 residential training academies across 14 states. “Last yr, we educated and licensed 22,000-plus human beings. Once they bypass out, the challenge is how to preserve re-education them. There is a demand to teach on the client web page. We have made era interventions. We launched an app, our proprietary schooling platform. On the mobile smartphone, it’s miles a self-gaining knowledge of the platform. Guards spend a whole lot of time on a cellphone; so we’re bringing content material to their phone. How to greet a customer at the gate; what not to do; how to do frisking; a way to ask human beings in a polite fashion to hold the smartphone on the tray. There are two-minute films. We have greater than 400 hours of mastering content for exclusive customer segments. We additionally have trucks throughout India, who go and do stay education on customer sites,” Sinha says.