COLORADO SPRINGS, Colo., May 14, 2019 (GLOBE NEWSWIRE) — The International Customer Management Institute (ICMI), the authority on touch center excellence, today announced the recipients of this year’s ICMI Global Contact Center Awards. The ICMI Global Contact Center Awards is the most comprehensive awards software devoted to the contact middle enterprise and is designed to apprehend the agencies, contact centers, and people that demonstrate excellent innovation and management within the enterprise. This year’s award winners had been announced at the ICMI Global Contact Center Awards Party, which passed off on May 14, 2019, together with ICMI Contact Center Expo.
Participants of the ICMI Global Contact Center Awards retain to electrify every yr with submissions from a robust institution of people and teams,” stated Erica Marois, Content and Awards Manager, ICMI. “This yr’s winners indeed set the bar for customer service excellence and established their commitment to success and moving our enterprise ahead. This year’s winners were reviewed and chosen by a panel of carefully selected judges, including more significant than 35 enterprise thought leaders. Winners were selected primarily based on a hard and fast of pre-decided category criteria. The International Customer Management Institute (ICMI) is the leading international provider of comprehensive sources for patron control experts — from frontline sellers to executives — who want to enhance customer reviews and boom efficiencies at every degree of the contact center.
Since 1985, ICMI has helped over 50,000 businesses in 167 countries via schooling, events, consulting, and informational assets. ICMI’s skilled and dedicated team of industry insiders, trainers, and consultants are committed to helping you increase the strategic cost of your contact middle, optimize your operations and improve your customer support. ICMI is prepared through UBM, which in June 2018 mixed with Informa PLC to emerge as a leading B2B statistics services group and the largest B2B Events organizer globally.