A new NJ TRANSIT czar has been appointed to improve the rider experience.
CBS2’s Meg Baker met with the new leader and taken questions, feedback, and a growing listing of lawsuits from clients to the brand new govt.
The transit organization was once hailed as a pinnacle of the line transportation provider in the Tri-nation.
“What did NJ TRANSIT used to be like? On time, dependable, you can expect it. I commuted for decades, bot on the trains and once in a while a bus,” Bruce Serlen, Montclair stated.
That’s not the case anymore.
“There are usually delays, it continues me back all the time. They’re constantly performing some paintings,” Carol Forte of Newark stated.
Now, commuters can also have a new friend on the corporation. Stewart Mader has been appointed because the first patron advises and chief customer revel in officer.
You may additionally even see him on your bus or educate.
“Change is coming,” Stewart Mader stated. “But we are nonetheless going to have a few days in which provider isn’t perfect. That is part of the transformation we’re going via.”
Mader says you could touch him immediately via the NJ TRANSIT app – clicking “Contact Us” after which filing comments.
“I inspire human beings to publish mind, observations, ideas,” the customer service leader brought.
CBS2 surveyed clients online and at stations Friday. One rider had some harsh grievance for the beleaguered company.
“Their customer support is horrendous… Basically non-existent… Lateness, rudeness of conductors,” a Fanwood resident charged.
Other customers CBS2 spoke with say a simple thing to enhance the purchaser revel in might be cleanliness on the trains.
One of Mader’s first orders of business is to create a patron advisory council. He could be accepting applications later this year from NJT clients who have a hobby in transit, have excellent ideas, and are inclined to commit their time.
Mader previously worked with Port Authority management to establish the PATH rider’s council advisory board.
He also created the comprehensive New York & New Jersey subway map and constructed “transit requirements” – a group of quality practices to streamline patron enjoy.
