A new NJ TRANSIT czar has been appointed to improve the rider experience.
CBS2’s Meg Baker met with the new leader and taken questions, feedback, and a growing listing of lawsuits from clients to the brand new govt. The transit organization was once hailed as a pinnacle of the line transportation provider in the Tri-nation. “What did NJ TRANSIT used to be like? On-time, dependable, you can expect it. I commuted for decades, bot on the trains and once in a while a bus,” Bruce Serlen, Montclair, stated.
That’s not the case anymore.
“There are usually delays; it continues me back all the time. They’re constantly performing some paintings,” Carol Forte of Newark stated. Now, commuters can also have a new friend on the corporation. Stewart Mader has been appointed because the first patron advises and chief customer revel in officer.
You may additionally even see him on your bus or educate.
“Change is coming,” Stewart Mader stated. “But we are nonetheless going to have a few days in which provider isn’t perfect. That is part of the transformation we’re going via. Mader says you could touch him immediately via the NJ TRANSIT app – clicking “Contact Us” after filing comments. “I inspire human beings to publish mind, observations, ideas,” the customer service leader brought.