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Home Services Customer Service

New Customer Service Chief Promises Change Amid Riders’ Growing Frustration

Jana Simmons by Jana Simmons
August 29, 2022
in Customer Service
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New Customer Service Chief Promises Change Amid Riders’ Growing Frustration
Summary show
A new NJ TRANSIT czar has been appointed to improve the rider experience.
That’s not the case anymore.
You may additionally even see him on your bus or educate.

A new NJ TRANSIT czar has been appointed to improve the rider experience.

CBS2’s Meg Baker met with the new leader and taken questions, feedback, and a growing listing of lawsuits from clients to the brand new govt. The transit organization was once hailed as a pinnacle of the line transportation provider in the Tri-nation. “What did NJ TRANSIT used to be like? On-time, dependable, you can expect it. I commuted for decades, bot on the trains and once in a while a bus,” Bruce Serlen, Montclair, stated.

That’s not the case anymore.

New Customer Service Chief Promises Change Amid Riders’ Growing Frustration 1

“There are usually delays; it continues me back all the time. They’re constantly performing some paintings,” Carol Forte of Newark stated. Now, commuters can also have a new friend on the corporation. Stewart Mader has been appointed because the first patron advises and chief customer revel in officer.

You may additionally even see him on your bus or educate.

“Change is coming,” Stewart Mader stated. “But we are nonetheless going to have a few days in which provider isn’t perfect. That is part of the transformation we’re going via. Mader says you could touch him immediately via the NJ TRANSIT app – clicking “Contact Us” after filing comments. “I inspire human beings to publish mind, observations, ideas,” the customer service leader brought.

Jana Simmons

Jana Simmons

Web expert. Reader. Travel advocate. Total problem solver. Bacon scholar. Introvert. Food ninja. Writer. Internet trailblazer. Spent 2001-2007 consulting about action figures for fun and profit. Earned praised for my work training karma in Naples, FL. A real dynamo when it comes to managing carp in Fort Lauderdale, FL. Set new standards for supervising the production of basketballs in Miami, FL. Spent the 80's working with human hair in Deltona, FL. Earned praise for importing cabbage with no outside help.

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