Lenovo is popping into its longstanding partnership with IBM to improve its customer service with blockchain and AI-powered equipment. Under the new, multi-year settlement, Lenovo will use IBM’s gear to help customer support marketers and technicians within the Data Center Group — supporting Lenovo’s ThinkSystem and ThinkAgile systems.
Lenovo’s courting with IBM dates to 2005, when the Chinese tech firm acquired IBM’s PC business. In 2014, Lenovo bought IBM’s x86 server commercial enterprise. Last year, Lenovo signed a $240 million deal with IBM to enhance the customer support experience inside its PC department.
The new settlement leverages blockchain to create a more relaxed and obvious environment for the purchasing and distributing of essential hardware and software equipment for Lenovo’s records facilities. Additionally, IBM will provide Lenovo with a Client Insight Portal for statistics analytics and fashion evaluation.
Lenovo’s more than 19,000 field marketers get admission to augmented fact gear to help them paintings in real-time with customers and IBM professionals to diagnose troubles and find solutions for machines requiring restoration.
Lastly, Lenovo name center retailers get help from IBM’s Virtual Assistant for Technical Support, which uses natural language competencies and contextual reputation to customize client conversations. It faucets into customer history and options, product manuals, technical documentation, and another record to name middle retailers to help with calls.
